TERMS AND CONDITIONS – LICENSE OF ARFER APP 

Please read these terms and conditions carefully. 

By downloading and using this app, you agree to these terms. If you do not agree do not use the app.

Who we are and what this agreement does

We, Bangor University, of College Road Bangor Gwynedd LL57 2DG license you to use:

  • Ap ARFer mobile application software, the data supplied with the software, (App) and any updates or supplements to it.

as permitted in these terms

Your Privacy 

Under data protection legislation, we are required to provide you with certain information including who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in https://www.bangor.ac.uk/governance-and-compliance/dataprotection/documents/General-Public-Data-Protection-Privacy-Notice-approved-October-2020.pdf and it is important that you read that information.

Apple App Store and Google Play Store’s terms also apply

The ways in which you can use the App and Documentation may also be controlled by the Apple App Store’s rules and policies (https://www.apple.com/uk/legal/internet-services/itunes/uk/terms.html)and the Google Play Store’s rules and policies (https://play.google.com/about/play-terms/index.html) will apply instead of these terms where there are differences between the two. 

Bangor University Policies

By using this app, you agree to the following policies where applicable:

Operating system requirements

This App requires an iOS12 and an Android 12 mobile operating system. 

Support for the App and how to tell us about problems

Support. If you want to learn more about the App or the Service or have any problems using them please take a look at our support resources at https://www.bangor.ac.uk/arfer.

Contacting us (including with complaints). If you think the App or the Services are faulty or misdescribed or wish to contact us for any other reason please call us at +441248351151,  email our customer service team at arfer@bangor.ac.uk or send a letter to: Bangor University, Bangor, College Road, LL57 2DG

How we will communicate with you. If we have to contact you we will do so by email using the contact details you have provided to us.

How you may use the App, including how many devices you may use it on

In return for your agreeing to comply with these terms you may:

download a copy of the App onto three MOBILE TELEPHONE OR HANDHELD DEVICES ONTO WHICH APP MAY BE DOWNLOADED and view, use and display the App and the Service on such devices for your personal purposes only.

use any Documentation to support your permitted use of the App and the Service.

receive and use any free supplementary software code or update of the App incorporating “patches” and corrections of errors as we may provide to you.

You must be 18 or over to accept these terms and buy the App.  

You may not transfer the App to someone else

We are giving you personally the right to use the App and the Service as set out above (How you may use this app). You may not otherwise transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.

Changes to these terms

We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce.

We will give you at least 30 days notice of any change by sending you an email with details of the change or notifying you of a change when you next start the App. 

If you do not accept the notified changes you will not be permitted to continue to use the App and the Service.

Update to the App and changes to the Service

From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the App for these reasons. 

If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services. 

The App will always work with the current or previous version of the operating system (as it may be updated from time to time) and match the description of it provided to you when you bought it.

If someone else owns the phone or device you are using

If you download the App onto any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device. 

We are not responsible for other websites you link to

The App or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). 

You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them. 

License Scope 

You shall be granted a non-transferable, non-exclusive, non-sublicensed license to install and use the Licensed Application on any devices that You (the User) possess or control and as permitted by the Rules of Use set forth in this section and in the App Store Terms of Service, except that such Licensed Application may be accessed and used by other accounts associated with You (The Consumer, The Buyer) through Family Sharing or bulk buying/’volume purchasing’.

Licence restrictions

You agree that you will:

unless to the extent permitted by the relevant App Store’s Terms and Conditions, and with the prior written consent of Bangor University, not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us;

not copy the App, Documentation or Services, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;

not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms;

not disassemble, decompile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective), and provided that the information obtained by you during such activities:

is not disclosed or communicated without the Licensor’s prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and

is not used to create any software that is substantially similar in its expression to the App;

is kept secure; and

is used only for the Permitted Objective;

comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service.

Breach of the obligations mentioned above, as well as attempting to commit such breach, shall be subject to prosecution and damages.              

Acceptable use restrictions

You must: 

not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system;

not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service, including by the submission of any material (to the extent that such use is not licensed by these terms);

not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;

not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and

not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.

Intellectual property rights

All intellectual property rights in the App, the Documentation and the Services throughout the world belong to us and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these terms.

Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Limitations to the App and the Services. The App and the Services are provided for general information and educational purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.

Check that the App and the Services are suitable for you. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the App Store site and in the Documentation) meet your requirements.

We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.

We will let you know if we are ending the App and Services. We will inform you by sending a notice to the email address that is associated with your account and to your organisation. Withdrawal of the Services will take place immediately on the notice being sent to your email address.

We may end your rights to use the App and the Services if you break these terms

We may end your rights to use the App and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.

If we end your rights to use the App and Services:

You must stop all activities authorised by these terms, including your use of the App and any Services.

You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. 

You need our consent to transfer your rights to someone else

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

No rights for third parties

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

If a court finds part of this contract illegal, the rest will continue in force

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later

Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this agreement and where you may bring legal proceedings

These terms are governed by English and Welsh law and you can bring legal proceedings in respect of the products in the English and Welsh courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English and Welsh courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English and Welsh courts.

Alternative dispute resolution

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to Bangor University via their website at https://www.bangor.ac.uk/governance-and-compliance/complaints.php.en. If you are not happy with how we have handled any complaint, you may want to contact the Head of Legal Services at legalservices@bangor.ac.uk to initiate a formal alternative dispute resolution proceeding. Bangor University will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings.

User Generated Contributions

The creation, distribution, transmission, public display, or performance of your Contributions, together with accessing or downloading or copying your Contributions does not, and will not, interfere with proprietary rights, including but not limited to the copyright, patent, trademark, or moral rights of any third party.

You are the creator and owner of your Contributions, or you have the licenses, rights, consents, reliefs, and permissions to use the Application, and to authorise us, the Application, and other users of the Application to use your Contributions in any manner envisaged by these Application and Terms of Use.

You have written consent, relief, and/or consent of each individual identifiable in your Contributions to use the name or likeness of each identifiable individual to enable the inclusion and use of your Contributions in any manner envisaged by this Application and Terms of Use.

That your Contributions are not false, inaccurate, or misleading.

Your Contributions are not unsolicited or unauthorised advertising, promotional materials, pyramid schemes, chain letters, junk mail, mass mail, or any other form of solicitation.

That your Contributions are not obscene, violent, harassing, libelous, profane, or otherwise undesirable (as determined by us).

That your Contributions do not ridicule, devalue, intimidate, or abuse anyone.

Your Contributions are not used to harass or intimidate any other individual (given those terms from a legal perspective) and to promote violence against a particular person or class of people.

Your Contributions do not violate any applicable law, regulation or rule.

Your Contributions do not violate the privacy or publicity rights of any third party.

Your Contributions do not violate any applicable law relating to child pornography, or are otherwise intended to protect the health or welfare of minors.

Your Contributions do not contain any offensive comments related to race, country of birth, gender, sexual preferences, or physical disability.

That your Contributions do not otherwise infringe, or relate to, material that violates any provision within these Terms of Use, or any applicable law or regulation.

Using the Application in any manner that violates the above-mentioned will violate these Terms of Use, and among other things, may result in termination or suspension of your rights to use the Application.

Contribution License

You agree that we can access any personal information and data you provide, along with storing, processing and using them according to the terms of the Privacy Policy and your preferences (including settings).

By submitting suggestions or other feedback regarding the Application, you agree that we can use and share such feedback for any purpose without making up for it to You.

We do not assert any ownership over your Contributions. You will retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not responsible for any statements or comments in your Contributions provided by You within any part of the Application. You are fully responsible for your Contributions to the Application and expressly agree to relieve us of any responsibility and to refrain from any legal action against us relating to your Contributions.

How We Protect You from Illegal Content 

We shall protect you from illegal content by acting on reports and content we see promptly. With the App, we have a ‘report a profile’ feature which you can use and you will be asked to confirm if you believe the content is in violation of these Terms and/or is illegal content. We may contact your workplace to notify the organisation that their employee’s content has been reported to be in violation. If the workplace is in agreement, the offending content will be removed by suspending that user account. Alternatively, where the content is immediately and clearly offensive, we shall take the profile down without contacting the workplace organisation.

We minimise the length of time for which terrorism content is present on the App by suspending or taking the violating profile down from the App. We will swiftly take down terrorism content when we find out about it.

We will minimise the length of time for which child sexual exploitation and abuse content is present on the App by suspending or taking the violating profile down from the App. We will swiftly take down child sexual exploitation and abuse content when we find out about it.

We will minimise the length of time for which other content that amounts to an offence is present on the App by suspending or taking the violating profile down from the App. This applies to content relating to assisting suicide, threats to kill, public order offences, harassment, stalking and fear or provocation of violence, drugs and psychoactive substances, firearms and other weapons, assisting illegal immigration, human trafficking, sexual exploitation, sexual images, proceeds of crime, fraud, financial services, foreign interference, animal welfare and offences relating to being involved in committing any of these offences (known as inchoate offences). We will swiftly take down such content when we find out about it.

What content and behaviours you should report

You can report or complain about the following content and behaviours: 

  • Content you consider to be illegal.
  • When you think we are not dealing with illegal content or activity as we should.
  • Where you think our content reporting systems and processes do not easily let users report content they believe to be illegal and content they believe to be harmful to children and that is accessible to children.
  • When you think we have insufficiently considered the importance of protecting users’ rights to freedom of expression or privacy.
  • Where your content has been taken down on the basis that it is illegal.
  • Where we have given you a warning, suspended, banned or restricted you in any way as a result of your content which we consider to be illegal content.
  • Technology we use results in your content being taken down, access-restricted or deprioritised and you think the technology has been used in a way not set out in our terms of service.

How to complain or report content

You can complain or report content on the App or by email to: legalservices@bangor.ac.uk, by letter to: Bangor University, Bangor, College Road, Gwynedd, LL57 2DG, or by phone number to +441248351151

How we will deal with your complaint or reported content

We will deal with your complaint under our standard complaints procedure which can be found here: https://www.bangor.ac.uk/governance-and-compliance/policy-register/documents/Bangor_University_Complaint_Procedure_2024_Version_1.1.pdf

The initial point of contact to discuss the complaint shall be Canolfan Bedwyr as the department directly involved with the operation of the App. If it remains unresolved, the complaint should be put in writing to the Director of Canolfan Bedwyr who should acknowledge the complaint within five working days. The Director of Canolfan Bedwyr will write to you normally within 14 working days of receiving your complaint, outlining the findings and noting any steps taken to resolve the matter if necessary. If you remain unsatisfied with the response following consideration by the Director, you may choose to lodge a formal complaint. Initial correspondence should be addressed to the Head of Legal Services at legalservices@bangor.ac.uk. The procedure shall be as set out in the Complaints Procedure under section 4(c). 

Your rights to claim against us if we restrict access to your content

If we restrict access to any content you generate or upload to or share on our service in a way that breaches these terms of service, you have a right to bring a claim against us for breach of contract.

Your rights to claim against us if we suspend or ban your use of our service

If we suspend or ban you from using our service in a way that breaches these terms of service, you have a right to bring a claim against us for breach of contract.

TRIALLING THE ARFER APP: INCREASING WELSH USE IN THE WORKPLACE

Investigators:

  • Dr Lowri Angharad Hughes – ARFer Director, Head of Policy and Development… @ Canolfan Bedwyr;
  • Dr Arwel Tomos Williams – ARFer Researcher… @ Canolfan Bedwyr;
  • Dr Shân Pritchard – ARFer Facilitator, Terminologist / Language Technologies Officer… @ Canolfan Bedwyr.

ARFer:

You have been invited to participate in a research study. Before you decide to participate, it is important for you to understand the purpose of the research and what it will involve. Please take your time to read the following information carefully and, if you wish, discuss it with friends and relatives. Ask us if there is anything that is unclear or if you would like more information: the ARFer researcher’s email address is at the end of this document.

One significant challenge to achieving Theme 2 of the Cymraeg 2050 Strategy (Welsh Government), i.e., increasing and ‘normalising’ the use of Welsh by 2050, is that many Welsh language speakers and learners alike do not use Welsh on a regular basis. This can often be due to established linguistic habits, i.e., use of English. Changing the linguistic habit (to using Welsh) is a difficult step to overcome. ARFer provides a framework that enables the linguistic shift from English to Welsh.

Bangor University have recently developed and trialled four iterations of The ARFer Pack to help staff use more Welsh at work, whether they work in face-to-face situations or work remotely. ARFer is a commitment-based behavioural intervention. The ARFer pack asked employees within registered workplaces taking part in the trial to make a behavioural commitment to follow certain tasks in Welsh with their colleagues.

Your role:

We are currently in the process of transitioning the ARFer pack’s framework into an app for smartphones and we are asking you to play a significant role: trial the ARFer app and provide detailed feedback during the experience in order to help us develop and improve the app.

During the trial phase of the app, we will ask you to provide feedback for each task you commit to with each of your colleagues by answering two Likert-scale questions. There will also be a free-text optional question: should you decide to share your thoughts in this optional field, please be honest and share as much information as you possibly can. It is also possible that we might contact you in order to gather more general feedback on the app’s performance and design. You are free to refuse to respond to this general feedback request without needing to give a specific reason.

If you do decide to participate in this study, you will be able to access this information at any time within the app by navigating to the About the App menu. Participating is your own personal decision – it is completely voluntary. All the data will be anonymised and will possibly be used in published work. However, you will be free to withdraw at any time without penalty, and without giving a specific reason. In addition, you will be free to request that your data be disregarded/destroyed. To do so, please address them to the ARFer researcher, Dr Arwel Williams, Canolfan Bedwyr:  arwel.williams@bangor.ac.uk by 31 March 2025.

Research Ethics:

The School of Education’s Research Ethics Committee, Bangor University, has reviewed this study and there is absolutely no risk of harm to you. However, if you should have any questions about this research, please contact arwel.williams@bangor.ac.uk

If you have any complaints about this study, please contact the Senior Governance Officer by emailing researchgovernance@bangor.ac.uk.

Ethics System Reference Number: 19112024-0911

Thank you very much for your interest.